Frequently Asked Questions (FAQ) – The Howl Society 🐾

How can I contact The Howl Society?

You can reach us at thehowlsociety.store@gmail.com, and our friendly customer service team will be happy to assist you!

Do you ship worldwide?

Yes! We proudly offer worldwide shipping. 🌍🐶

Can I change or cancel my order?

We process orders quickly to get them to you as soon as possible! If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After this period, we cannot guarantee modifications. However, once you receive your order, you may return it for a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed and shipped Monday through Friday. Please allow 1-3 business days for processing before shipment. During holidays or sales, processing times may be slightly longer.

How long will it take to receive my order?

Depending on your location, orders typically arrive within 2-4 weeks. We are a tiny Company sorry for the inconvenience.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund. Please contact us for assistance.

Will I be charged customs and taxes?

Prices on our site are displayed in USD and tax-free. However, depending on your country’s import policies, you may be responsible for customs duties and taxes upon delivery. These fees are determined by your local customs office and are not covered by us. If you have concerns about customs charges, please contact your local customs office for more information.

How do I return an item?

If you’d like to return an item, please contact us at thehowlsociety.store@gmail.com with your order details. Our team will guide you through the process.

What if my item is defective, incorrect, or damaged?

Oh no! We want your furry friend to get the best. If you receive an item that is incorrect, damaged, or defective, please email us at thehowlsociety.store@gmail.com with:
✅ Your order number
✅ Photos of the item(s) received
✅ A brief description of the issue

We’ll work quickly to resolve it and make things right!

When will I receive my refund?

Refunds will be credited to your original form of payment. If you paid by credit/debit card, refunds typically appear within 7-10 business days after processing. If you haven’t received your refund yet, we recommend checking with your bank or credit card company for updates.

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Have more questions? Reach out to us at thehowlsociety.store@gmail.com – we’re always happy to help! 🐶💙